![]() ![]() We introduce this novel finding as the ‘Florence Nightingale effect’. Qualitative analysis of interview data also resonated with this conceptualization. Mediation analyses revealed a mediating role for identification, such that recognizing suffering predicted greater identification with the organization, which fully mediated the relationship between suffering and job satisfaction, and also between suffering and burnout. In her nightly rounds among the rows of hospital beds, Nightingale earned the moniker Lady with the Lamp, a vision of comfort to the dying. Instead, we found that perceiving higher client suffering was linked with higher job satisfaction and lower burnout. We found no relationships between secondary emotion attribution and burnout or satisfaction. Participants were asked to rate the level of client suffering and attribute emotions in a hypothetical client task, and to complete questionnaire measures of burnout, job satisfaction, and organizational identification. The study involved a mixed-methods design comprising interview (N = 26) and cross-sectional survey data (N = 60) with a sample of frontline staff working in the homelessness sector. Second, we examined whether emotional distance from clients (i.e., infrahumanization, measured as reduced attribution of secondary emotions) would predict improved workplace functioning (less burnout and greater job satisfaction), particularly when client contact is high. First, we examined whether relationships between suffering and workplace functioning (job satisfaction and burnout) would be mediated by organizational identification. The present study tested two models to understand how frontline workers in the homelessness sector deal with the suffering of their clients. Nightingales reaction was that much injury has been done to the cause by putting forward figures at all as a test of nursing efficiency. These factors combine to create an environment in which workers are vulnerable to workplace stress and burnout. Florence Nightingale - Florence Nightingale, ( 13 August 1910) was an English social reformer and statistician, and the founder of modern nursing. She offers an antidote to the debilitating physical effects of monotony: The superior cheerfulness of persons suffering severe paroxysms of pain over that of persons suffering from nervous debility has often been remarked upon, and attributed to the enjoyment of the former of their intervals of respite. ![]() Frontline employees in the helping professions often perform their duties against a difficult backdrop, including a complex client base and ongoing themes of crisis, suffering, and distress. ![]()
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